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Luxe screen won't scroll

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‎08-23-2025 02:01 - last edited on ‎08-23-2025 10:23 by Fitbit Moderator

‎08-23-2025 02:01 - last edited on ‎08-23-2025 10:23 by Fitbit Moderator

The screen on my Luxe has stopped responding properly... when double tapped, the clock shows, but I can't scroll through the menus anymore.

Tried a restart on the charger for the last week. Changed clock face each day, no change.

Cleaned screen and hands! Also the bracelet keeps falling out of one end even though I changed that too.  


Moderator Edit: Clarified subject

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‎08-23-2025 10:25

‎08-23-2025 10:25

Hi there, @Jenni203. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Luxe is still unresponsive. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.

Maria | Community Moderator, Fitbit


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