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Luxe won't record exercise data

22 hours ago - last edited 5 hours ago by Fitbit Moderator

22 hours ago - last edited 5 hours ago by Fitbit Moderator

My Fitbit luxeis showing calories and steps but when I tap one exercise, it shows no data. I have disconnected and paired it again but I still am facing the same issue

 

Moderator edit: clarified subject.

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5 hours ago - last edited 5 hours ago

5 hours ago - last edited 5 hours ago

Hi @Saanchi. Welcome to the community forums.

Thank you for sharing the inquiry regarding your Luxe. Thank you for trying to fix it on your own.

Please, confirm that you are using the latest version of the operating system of your phone and then the latest version of the Fitbit app.

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3 hours ago

In response to ManuFitbit

3 hours ago

Yes
Everything is updated.
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