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Luxe screen won't turn on

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‎09-24-2022 03:57 - last edited on ‎09-24-2022 05:43 by Fitbit Moderator

‎09-24-2022 03:57 - last edited on ‎09-24-2022 05:43 by Fitbit Moderator

Hello ,

My Fitbit is not showing any display, I have changed the usb ports, cleaned everything and charged for a day. It still shows nothing. On resetting, all I can feel is the vibration after 10s but no display still. It is not pairing to my phone application. Kindly guide me.

 

 

Moderator Edit: Clarified subject

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‎09-24-2022 05:53 - edited ‎03-15-2024 06:20

‎09-24-2022 05:53 - edited ‎03-15-2024 06:20

Hi there, @Shubhistaken. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Since you've exhausted all troubleshooting steps we could've provided here in the forums, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon! 🙂

Maria | Community Moderator, Fitbit


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