help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe steps keep reverting to previous step count

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-26-2022 07:19

‎07-26-2022 07:19

Hi, my luxe keep reverting to previous clock steps of 7609. Despite steps increase indicated on the luxe & Fitbit app, once it’s syncs, steps reverts back to the same steps clicked at earlier timing. Tried restarting luxe, Fitbit app, re-detect the luxe, nothing works, problem still persists, please help. 

Best Answer
0 Votes
1 REPLY 1

‎07-26-2022 17:46

‎07-26-2022 17:46

Welcome to the Fitbit Community, @JL_wj.

 

Thank you for informing us about the issues you experienced with your Fitbit Luxe and for the troubleshooting steps you’ve performed.

 

Please check if there is any manually logged activity on your Fitbit account or an activity synced from a third party app, these can override the steps registered by your Tracker. You can delete any manually logged activity or any activity from a third-party app to recover your missing steps.

 

If the above is not your case, please set up your Luxe as a replacement device:

 

  1. Tap the Today tab EdsonFitbit_0-1658882790815.png, and tap your profile picture.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes