Luxe stopped syncing

[VivienFC]

My luxe stopped syncing 8 days ago. I saw a message saying theres a problem being worked on, but im out of patience. I've tried everything. Especially annoying as I've been traveling and it's stuck in the wrong time zone. Anyone have suggestions?


Moderator Edit: Clarified subject

[lagomez]

Same here. Nothing works and I've tried all the fixes. Gone are the days of Fitbit caring about customer service and satisfaction. So frustrating!

[Penelope-Jane]

My fitbit wiped nearly 20,000 steps off yesterdays total! Notice from Fit bit said there was a problem with Android users  I use an Iphone. 

[MarreFitbit]

Hi there, @VivienFC @Penelope-Jane @lagomez. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As you know, we've already reported this situation to our team, they are aware of it and are working on finding a solution.

Nevertheless, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

[VivienFC]

deleting the tracker and then trying to re-add it has not worked. My phone
can't find it, even though it's charged and adjacent.
I'm feeling really frustrated with this whole process. I've been a loyal
fitbit user for over 8 years.