Luxe stopped syncing

[PEGBulldog]

Tonight I charged luxe and when I removed it from the charging cord I noticed the time was wrong. Tried syncing to phone and it wouldn't. I turned Bluetooth on phone on and off, restarted luxe, and restarted phone. It appears to be a problem with luxe and not phone.

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @PEGBulldog welcome to the community, you may like to review this article Why won't my Fitbit device sync? - Fitbit Help Center Allowing you have restarted your "luxe" I suggest you Delete the Fitbit app from your phone & reload. You do not mention which phone you are using, on an Android phone go to the Phone settings>Fitbit app>force stop>clear cache>delete the Fitbit app>restart your phone>reload the Fitbit app & log back in again with your Google account. Let us know how you get on by posting here again.

Cheers

[MarreFitbit]

Hi there, @PEGBulldog. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand your concern, I will do my best to help you with this!

Before you uninstall the app as suggested by @Gr4ndp4, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, go to Fitbit-compatible devices.

Then, please try the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Charlise.B]

I has the exact same issue, it started also at the same time and after charging my Luxe. None of the mentioned steps worked and I finally decided to proceed with a factory reset of my Luxe device. Then I was able to pair it again but now I've another issue:

Although mi phone default is English and the Fitbit app is in English, the device shows all the information in Spanish, following my location in Spain. This behavior is new, I had no problem before the reset. How can I force the Luxe to display menus, infos and date in English?

[Gr4ndp4]

Hi, @Charlise.B welcome to the community, you may find this article of interest How do I change my language on Fitbit? - Fitbit Help Center . I hope this helps but if you are still stuck please post here again.

Cheers