09-04-2024
20:53
- last edited on
09-05-2024
06:45
by
MarreFitbit
09-04-2024
20:53
- last edited on
09-05-2024
06:45
by
MarreFitbit
Tonight I charged luxe and when I removed it from the charging cord I noticed the time was wrong. Tried syncing to phone and it wouldn't. I turned Bluetooth on phone on and off, restarted luxe, and restarted phone. It appears to be a problem with luxe and not phone.
Moderator Edit: Clarified subject
09-05-2024 06:19
09-05-2024 06:19
Hi, @PEGBulldog welcome to the community, you may like to review this article Why won't my Fitbit device sync? - Fitbit Help Center Allowing you have restarted your "luxe" I suggest you Delete the Fitbit app from your phone & reload. You do not mention which phone you are using, on an Android phone go to the Phone settings>Fitbit app>force stop>clear cache>delete the Fitbit app>restart your phone>reload the Fitbit app & log back in again with your Google account. Let us know how you get on by posting here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.
09-06-2024 04:47
09-06-2024 04:47
Hi there, @PEGBulldog. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand your concern, I will do my best to help you with this!
Before you uninstall the app as suggested by @Gr4ndp4, verify that your phone is running a supported version of Android OS. If your phone is on an older version, you won’t be able to reinstall the app. For OS requirements, go to Fitbit-compatible devices.
Then, please try the following steps in the order listed:
With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.
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09-09-2024 14:36
09-09-2024 14:36
I has the exact same issue, it started also at the same time and after charging my Luxe. None of the mentioned steps worked and I finally decided to proceed with a factory reset of my Luxe device. Then I was able to pair it again but now I've another issue:
Although mi phone default is English and the Fitbit app is in English, the device shows all the information in Spanish, following my location in Spain. This behavior is new, I had no problem before the reset. How can I force the Luxe to display menus, infos and date in English?
09-10-2024 03:23
09-10-2024 03:23
Hi, @Charlise.B welcome to the community, you may find this article of interest How do I change my language on Fitbit? - Fitbit Help Center . I hope this helps but if you are still stuck please post here again.
Cheers
Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.