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Luxe stopped syncing

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‎10-31-2024 13:54 - last edited on ‎11-01-2024 07:01 by Fitbit Moderator

‎10-31-2024 13:54 - last edited on ‎11-01-2024 07:01 by Fitbit Moderator

My luxe stopped syncing 8 days ago. I saw a message saying theres a problem being worked on, but im out of patience. I've tried everything. Especially annoying as I've been traveling and it's stuck in the wrong time zone. Anyone have suggestions?


Moderator Edit: Clarified subject

Best Answer
4 REPLIES 4

‎10-31-2024 16:31

‎10-31-2024 16:31

Same here. Nothing works and I've tried all the fixes. Gone are the days of Fitbit caring about customer service and satisfaction. So frustrating!

Best Answer

‎11-01-2024 03:20

‎11-01-2024 03:20

My fitbit wiped nearly 20,000 steps off yesterdays total! Notice from Fit bit said there was a problem with Android users  I use an Iphone. 

Best Answer

‎11-01-2024 07:05

In response to Penelope-Jane

‎11-01-2024 07:05

Hi there, @VivienFC @Penelope-Jane @lagomez. It's nice to see you around the Fitbit Community Forums. Thank you so much for following the suggested troubleshooting steps. I am very sorry for all the inconveniences this situation has caused.

As you know, we've already reported this situation to our team, they are aware of it and are working on finding a solution.

Nevertheless, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

  1. Update [Android] Fitbit App to 4.28.2.
  2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
  3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
  4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
  5. Restart phone.
  6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
  7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.
Maria | Community Moderator, Fitbit


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Best Answer
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‎11-01-2024 18:11

In response to MarreFitbit

‎11-01-2024 18:11

deleting the tracker and then trying to re-add it has not worked. My phone
can't find it, even though it's charged and adjacent.
I'm feeling really frustrated with this whole process. I've been a loyal
fitbit user for over 8 years.
Best Answer
0 Votes