08-05-2022 00:02 - last edited on 08-05-2022 07:12 by MarreFitbit
08-05-2022 00:02 - last edited on 08-05-2022 07:12 by MarreFitbit
My luxe only shows the sleep pattern now and not the sleep stages. It used to show in the past two weeks. I jist had the luxe a month ago and am very disappointed to see and read about this issue. I have read the responses to the other post but still it isnt showing. I dont see any way to turn off the heart settings to reaet it as well. Kindly help! I bought this specifically to monitor my sleep.
Moderator Edit: Clarified subject
08-05-2022 07:15
08-05-2022 07:15
Hi there, @echo288. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before posting here. I understand why you're feeling disappointed.
As a first approach, I'd recommend trying the following steps to make sure your heart rate is working as heart rate reading is key to get your sleep data accurately:
Also, for more detailed information, see What factors can affect my heart-rate reading on my Fitbit device?
Keep in mind that you must see sleep stages in order to see your sleep score information. Please swipe left on the Sleep Score graph, here you can see information about your weekly sleep average and sleep duration. To get more detailed information, see What's sleep score in the Fitbit app?
With that in mind, I recommend considering the following in order to get sleep stages:
For more information, see What should I know about Fitbit sleep stages?
Hope this helps.
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08-05-2022 14:33
08-05-2022 14:33
I reset my luxe as suggested by Fitbit so that I would get my sleep profile animal as it only registered 2 night’s sleep since 1/8/22. Still no change. I wear it ever night to bed.
I also only randomly get a sleep score, but since the reset, nothing.
08-06-2022 00:33 - edited 08-06-2022 00:34
08-06-2022 00:33 - edited 08-06-2022 00:34
Thanks! it did work after the reset and I didnt use the Begin Sleep Now function. I also learned from one of the comments with the same problem made - to delete my previous sleep logs with no sleep stages and then manually input it back in using the same day and times, it appears back with the sleep stages. Something is wrong with the backend processing of the data as the data is clearly there. Thanks for the response. I am able to see my sleep stages now.
08-06-2022 00:39
08-06-2022 00:39
I havent seen my profile animal at all...but it does log in my sleep and I do get my sleep score. There probably is a problem with your device and might need you to call for support? It is frustrating, I know. best of luck!
08-06-2022 04:22
08-06-2022 04:22