Luxe stopped tracking my steps

[FranQB]

Honestly this device is crap now. Stops recording steps even although it’s fully charged. What the f*** is going on with this!!!!!


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @FranQB. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Luxe has stopped tracking your steps, I understand your concern and how you must be feeling. I will do my best to help you with this!

Did you Luxe stop tracking any other data besides the steps?

If you haven't done so yet, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data.

[FranQB]

Hi Marre
Thank you for responding to my post
Just to be clear, my Fitbit luxe seems to fail every day now. And not always at the same time. It just seems to stop recording my steps and the time on it seems to stop to. It comes back on again when I place it on the charger and today when I did that it was charged at 94%!!!
It also stopped recording sleep data too!

I will try and restart according to the instructions you’ve sent and see if that works!

Sent from Frances

[MarreFitbit]

@FranQB You're very welcome! Thanks for the details provided in your recent post. 

I will be around if you need further assistance. 

[SU-Z-Q1954]

Same problem here,  it stopped tracking my steps 3 days ago. I have restarted the device(luxe), restarted my phone and my Bluetooth, un-installed the app and reinstalled, all the things that might fix the problem...nothing, so right now it's a watch, with MAYBE accurate sleep?

[FranQB]

So my Fitbit worked well for about a week or so Marre but now it’s back to randomly stopping for no apparent reason. Even after restarting it a couple of times. I’m so frustrated with the device 🤬

[FranQB]

and so the problem continues regardless of how many times I restart the device. Display won’t even show on tapping when worn. 
I have zero confidence in this device now!!!