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Luxe stopped working

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‎08-27-2024 14:47 - last edited on ‎08-28-2024 04:45 by Fitbit Moderator

‎08-27-2024 14:47 - last edited on ‎08-28-2024 04:45 by Fitbit Moderator

My luxe is not working, I’ve tried rebooting it.


Moderator Edit: Clarified subject

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‎08-28-2024 04:48

‎08-28-2024 04:48

Hi there, @Banting. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Luxe has stopped working. I understand your concern, I will do my best to help you with this!

To better assist you, would you mind giving me more details of the issue? Is your Luxe not charging, not syncing? Besides the restart, have you tried anything else? Please confirm you restarted your Luxe as suggested here. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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