Luxe stuck on Fitbit logo

[cjzee]

My luxe has been stuck on logo screen all morning. Tried leaving it on charge for a while, and nothing. I found something online that said to disconnect and reconnect to the charger 3 times, nothing. I don’t have a charger with a button on it, so can’t use that. 
how else can I restart my device?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @cjzee. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still unresponsive. I understand your concern, I will do my best to help you with this!

It sounds to me that your Luxe might have not battery left even when you mentioned to have left it on the charger for a while. Sometimes a Fitbit doesn’t seem to be charging when actually the issue is that it has become unresponsive (this can happen if the battery has been allowed to discharge completely). I'd recommend putting it on to charge on a charging wire and outlet known to be working.  Leave it on the charger for a good two hours, even if it doesn’t seem to be charging. 

If your Luxe is still unresponsive, please see Why isn't my Fitbit device's battery charging?

Let me know if you keep getting the Fitbit logo after trying the above. 

[cjzee]

Hello,

Thanks for the reply.
I left it on charge all night and I’m still getting the same thing.
Any other ideas?
Thank you!


Sent from my iPhone

[MarreFitbit]

@cjzee Since all the steps you tried didn't work, you have a Luxe and report it's not responding, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[cjzee]

Hello

Thanks for the quick reply. I have completed the form

Claire


Sent from my iPhone