Luxe syncing and display issues

[Susanseymour]

Have recently updated to a luxe. It is no longer syncing with the app on my phone. I have uninstalled & reinstalled twice, updated & refreshed a number of times.

No information regarding sleep is showing on the life screen. 

The luxe screen needs to be tapped quite firmly for it to illuminate.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Susanseymour. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

In addition to the steps you've done, please try the following:

• Unpair your Luxe from your phone's Bluetooth and the Fitbit app. 
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Luxe again.
• If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

As for the screen, please make sure that screen wake feature is enabled. To do so, swipe down from the clock screen. Tap a setting to adjust it. For more information, see How do I navigate my Fitbit device?

[julie87]

I'm having the same problems. I've done these steps over and over. We should have to do this once or twice a week. I've only had my fitbit for 3 months.