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Luxe touchscreen is not working

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‎11-02-2022 08:31 - last edited on ‎11-03-2022 03:32 by Fitbit Moderator

‎11-02-2022 08:31 - last edited on ‎11-03-2022 03:32 by Fitbit Moderator

Luxe screen was unresponsive so left to run out of battery and charged back up. Now the screen is on but doesn't work to my touch, but does keep pressing buttons.

 

 

Moderator Edit: Clarified subject

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‎11-03-2022 03:33 - edited ‎06-01-2023 14:44

‎11-03-2022 03:33 - edited ‎06-01-2023 14:44

Hi there, @Alex_Christine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-03-2022 03:33 - edited ‎06-01-2023 14:44

‎11-03-2022 03:33 - edited ‎06-01-2023 14:44

Hi there, @Alex_Christine. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-09-2022 15:54

In response to MarreFitbit

‎11-09-2022 15:54

My luxe is completely new and it does nothing but show the clock. Ive reset it, rebooted it, changed the clock … nothing works🙄

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‎11-10-2022 20:44

In response to MarreFitbit

‎11-10-2022 20:44

I have the same issue. I tried the reset and changing the clock face. Both were unsuccessful. Any other suggestions? 

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