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Luxe won't charge

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‎06-23-2023 09:13 - last edited on ‎06-24-2023 06:04 by Fitbit Moderator

‎06-23-2023 09:13 - last edited on ‎06-24-2023 06:04 by Fitbit Moderator

I have a new luxe. I have tried many usb chargers around the house, including one I used with my old Fitbit, and non of them work - except a usb socket built into a couch! This is clearly no use if I travel. To be clear, the watch works and will charge, but only with one charger built into the couch. All other usb chargers (Apple, non-Apple, etc) do not work. Any thoughts?

Moderator Edit: Clarified subject

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‎06-24-2023 06:06

‎06-24-2023 06:06

Hi there, @BlueAstra. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

In addition to the steps you've done so far, please see Why isn't my Fitbit device's battery charging? 

Maria | Community Moderator, Fitbit


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‎06-24-2023 07:15

In response to MarreFitbit

‎06-24-2023 07:15

Sorry, accidentally pressed best reply when it’s not. I have tried all the suggestions in the post. As I said in my original post, it will only charge using one particular usb socket in the house. It does not charge using any other socket or travel charger, rendering the Fitbit practically useless when travelling. 

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‎06-25-2023 21:24

In response to BlueAstra

‎06-25-2023 21:24

Hi @BlueAstra that's the strangest thing! I have a Luxe and usually only charge it from one spot, but I tried a few places around the house without any problems. When you put the charger on in sockets other than the couch, do you see any sign that it's connected? You try restarting the Luxe?

Stepping in the U.S.A. since September 2013. Android 14

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