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Luxe won't charge

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‎01-15-2023 10:11

‎01-15-2023 10:11

Have been using my Luxe for a year with no problems. Received usual notification that the battery was low, so I tried charging it. Luxe screen now reads "critical" in red and shows 0% even though it is plugged in to charge.

 

What's the problem and the remedy, please? 

Is there a "normal" life span to this device?

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‎01-16-2023 01:14

‎01-16-2023 01:14

Hi @Grandmauser  Try THIS Help Article on Charging problems.

If that doesn't helpnthen contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-16-2023 16:56

In response to NellyG

‎01-16-2023 16:56

Thanks for the suggestions, but I will have to go to Fitbit help.

Sent from my iPhone
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