Luxe won't keep the correct time zone

[AakankshaKumar]

Hello

I am in India and I have tried all fixes on earlier similar problems, but the Time Zone on my Fitbit Luxe isn't re setting to GMT+5:30 [India], instead, it is stuck on GMT or GMT Minus - not GMT PLUS. please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AakankshaKumar. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still showing the wrong time. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I recommend changing your time zone to a completely different one, sync your device, put the correct time and sync again. 

If the issue persists after the above, please restart your Luxe once again and force quit the app and try again updating the time zone. 

[AakankshaKumar]

I've tried both methods, both haven't worked. The Fitbit Luxe display seems to be set to a GMT default, irrespective of all possible resets(including logging out, uninstalling the app, Re installing, re-syncing to a totally different time zone, redoing), nothing works. It's at a default display of GMT, instead of my actual time zone of GMT +5:30. I've rest my phone time zone, phone settings, country settings on Fitbit.com/Dashboard - nothing works!

[Mitu2000]

Yes. I found the same. There’s something wrong with the software. And the calculation. 

[RS91185]

I'm having the same issue myself with Malaysia time zone. What works for me right now is switching to a different country that has the same time zone and in my case Perth/Macau. 

I do hope this gets fixed soon as it bugs me

[Mitu2000]

Unfortunately all the countries in my time zone also don’t work:(

[AakankshaKumar]

Yes, my only other option - Colombi [Sri Lanka] as GMT + 5:30, is also not working unfortunately

[Negzee]

I am having the same issue and have tried all the suggested tips and tricks and nothing is working. Its defaulted to 0 GMT 

[Negzee]

My husband has the same issue. So it’s not us, it’s a system wide problem. 

[AlliE28]

Same here in Chile. I’ve restarted the app and watch and tried different time zones a million times. 

[HJLre]

I am in SG, and I have same issue. I've tried all the fix which was explained here but nothing works. Glad that I am not the only one have same issue. I think there was something wrong with Luxe 

[AakankshaKumar]

Hello! I see several others across the globe seem to be struggling. Can you please help with this - is this a system issue/a bug? please resolve, thank you! 

[HJLre]

It's not working. It seems software update issue with Luxe as many of Luxe user has same issue. Here SG is now at 9:53pm but my Luxe shows 01:53am. Pls. Urgently investigate what is the issue

[Awwdree]

Glad to know I'm not the only one. I'm in SG too and facing this issue. Have been troubleshooting the past half an hour. Incredibly frustrating. Didn't do anything to my watch and noticed that the time changed out of the blue, in the evening around 5+pm today

[fmkermit]

My Luxe is showing the wrong time for my time zone. My timezone is Singapore which is GMT +8 but is displaying GMT. This is the same for cities in the same time zone. However, the time in other time zone setting is correct when I switched to the other time zone. 
I have reinstalled the IOS app, changed from enabled and disabled automatic time zone, unpaired and re-paired the luxe and cleared the luxe data.  All this does not work. Any advice appreciated. 

[debgan]

I’m glad I’m not the only one. I’ve been troubleshooting for so long and it’s the same. 🙄

[Meynadrake]

I'm from Indonesia, have same issue.

The time at my luxe not synchronise with my android. I 'd try all troubleshooting advice.

I think it's happened globally 

[Meynadrake]

I'm from Indonesia, have same issue.

The time at my luxe not synchronise with my android. I 'd try all troubleshooting advice.

I think it's happened globally 

[PSWNI]

I have the same problem here in Thailand. No matter what I do on my Luxe or my phone, time is still on GMT.

[MTANM]

 I'm in SG too and facing same issue on my Luxe. Wake up after my afternoon nap, noticed that the time changed difference by 8 hours. Have been troubleshooting the past few hours nothings work. ,,,,,,,,,,,,,,, Frustrating.