Luxe won't pair and battery is draining quickly

[EmmaPennells]

Im having an issue with my fitbit luxe

firstly it wont pair to my my phone as i unpaired it because it wouldnt sync on the app so i unpaired it on the bluetooth and now it comes up but when i press pair it says an app is needed which i have the app but it wont pair it just stays in available devices.

Secondly my watch wont stay charged everytime i put it on charge it says its on 100% but as soon as it comes off chaege it then dies. Sometimes it will be on charge as long as i dont touch it or loo through notifications i have turened majority of notifications off as i thought that may be the case but it still keeps happening. Plus i have a white line going down my watch which i dont know how that as happened so i was just wondering if anyone can help,

thank you.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @EmmaPennells. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear about the issues with your Luxe. I understand your concern, I will do my best to help you with this!

Regarding the battery issue, please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Once you manage to keep your Luxe on, we can try to address the connectivity issue. With that being said, try the following steps in the order listed while your Luxe is connected to the charging cable:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Luxe first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

The restart recommended above should also help with the white line you're seeing on the screen. 

[EmmaPennells]

It still won't work it just keeps saying I need an app to pair it to
Bluetooth.

[Waltodm]

Having EXACT same issue since Wednesday night.  Will not pair. Have tried ALL suggestions and wasted hours trying to fix.. says need ap to pair when it actually locates. Now it's not even locating the Luxe. I've Uninstalled and started from scratch to no avail, even had my daughter check out. This is definitely an update issue.

[fuzzyct]

I am having the same issues.

[Doreine]

Having same bluetooth issue.

[Dsthecat]

We are ALL experiencing the same problems!

We are ALL experiencing the same ineffective results after we follow your "suggestions"!!!!!!

THIS IS THE COMPANY'S PROBLEM/FAULT!!!!!!!!!!!

[fuzzyct]

I decided mine was probably just worn out, I ordered a new one on sale for $119.00, so far it is working beautifully! Happy again