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Luxe won't pair as the 4 digit code is always wrong

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‎05-23-2024 14:18 - last edited on ‎05-24-2024 03:56 by Fitbit Moderator

‎05-23-2024 14:18 - last edited on ‎05-24-2024 03:56 by Fitbit Moderator

Hi! While i am trying to link my FitBit Luxe to my device ( i have tried ipad and ihone) the 4 digits code received seems always wrong. Always the wrong code. and so, my watch don't link at all . Any tips?? thank you! 

Moderator Edit: Clarified subject

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‎05-24-2024 03:58

‎05-24-2024 03:58

Hi there, @marlene54. Welcome to the Fitbit Community Forums. I'm sorry to hear that you're having difficulties to set up your Luxe. I will do my best to help you with this! 

As a first approach, I'd recommend restarting your Luxe. Then, please try the set up again. 

If the issue persists, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


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