Luxe won't respond

[Rambomom]

No response after tapping and resetting with charging cable. Is my Luxe malfuy?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Rambomom. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

Please confirm that you've restarted your Luxe as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Hope that helps! 

[Rambomom]

It's still not working

[MarreFitbit]

@Rambomom I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon. 

[Rambomom]

Thanks for your email. It finally worked after one night freeze.

[MarreFitbit]

@Rambomom Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!