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Luxe won't respond

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‎02-01-2023 11:12 - last edited on ‎03-27-2025 21:01 by Fitbit Moderator

‎02-01-2023 11:12 - last edited on ‎03-27-2025 21:01 by Fitbit Moderator

I bought a new Luxe Fitbit a month ago.  This morning, it showed the time and registered by sleep score, and then stopped working completely.  I have attempted to charge it, but it isn't responding and it won't sync with my app.  I need Fitbit to replace it.

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎02-02-2023 03:50

‎02-02-2023 03:50

Hi @Clonermark Have you tried Restarting it several times? If that doesn't help you will need to contact Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2023 05:35 - edited ‎03-09-2024 05:58

In response to NellyG

‎02-02-2023 05:35 - edited ‎03-09-2024 05:58

Hi there, @Clonermark. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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