Luxe won't sync after charging it

[mittanderson]

I bought my Luxe about 3 months ago.  I've noticed that if I let the battery drain, when I recharge it, it will absolutely not sync.  I end up having to unpair, then pair again, and for some reason it takes at least 5-10 tries before it is successful, each attempt taking a couple minutes.  Today the battery was low, so I recharged it.  While it didn't unpair, the time was incorrect and it took about 10 minutes to sync.  I've never had these problems with other devices, and is this one just a lemon?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @mittanderson. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. Also, may I know if any of the other Fitbit devices you owned is still linked to your phone's Bluetooth settings? 

If the above describes your issue, please try the following:

• Unpair your Luxe and old Fitbit device from your phone's Bluetooth and Fitbit app.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your new Luxe again.
• If there is no connection, restart your Luxe.
  
  

Note that you can't connect multiple devices that use the Fitbit Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Charge 5, Fitbit Ionic, Fitbit Inspire series, Fitbit Luxe, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time.