Luxe won't sync and won't show the correct time

[KarenLT109]

Had this once before and it was a software update it had missed. However, software is up to date, luxe fully charged. Have reset on luxe and on charging cable but still shows time wrong and takes forever to sync. Any other ideas?

Moderator Edit: Clarified subject

[NellyG]

Hi @KarenLT109 Try THIS Help Article on Syncing Problems

[MarreFitbit · Accepted solution]

Hello there, @KarenLT109. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

Please keep in mind that your Luxe may show the wrong date and time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit grabs the time of the device you're syncing with.

To see when was the last time your watch synced or to check if it's still paired to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you're running into syncing issues, as @NellyG has suggested, please see Why won't my Fitbit device sync?

Also, note that the time on your Fitbit Luxe may be wrong after you travel to a different time zone or when clocks change for Daylight Savings. If you changed time zones and the time on your Luxe is still incorrect after syncing, make sure the time zone setting is correct. For more information, see How do I change the time on my Fitbit device?