Luxe won't sync anymore

[Espressocat]

Hi all, 

My luxe has not worked for over a week now. It changed time zones and then seemingly stopped tracking too. I have tried restarting it. Restarting my phone. Uninstall and clear cache of the app and reinstall. Changing time zone and trying to sync. All recommended remedies to fix. Is Fitbit making the Luxe obsolete and forcing new purchases? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Espressocat. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

[Espressocat]

Hi Maria, 

I've done it all as described. My phone is compatible (a Samsung S23). I know other people had the same issue. What is going on? 

[MarreFitbit]

@Espressocat Thanks for getting back and for the details provided. 

Please note that our team is aware of an "Unable to Sync" bug that is impacting a small percentage of Android Fitbit App Customers. We released a new Android Fitbit App 4.26.1 version that fixes this; 4.26.1 is now slowly rolling out to Customers as of September 19th. Please make sure that your Fitbit app is up-to-date. 

[Frein1]

Thank you but this doesn't answer the problem of not being able to get into
the app, even after reinstall and password changes

please advise

[Espressocat]

Hi Maria, 

Yes, I uninstalled and reinstalled the app so it is on the latest app version and still not syncing with my phone. Still showing an alternate time zone.

Are there any new updates planned or this the end of my fitbit?