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Luxe won't sync anymore

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‎09-27-2024 06:46 - last edited on ‎09-27-2024 09:51 by Fitbit Moderator

‎09-27-2024 06:46 - last edited on ‎09-27-2024 09:51 by Fitbit Moderator

Hello,

I've tried all of the troubleshooting from fitbit however my phone is stuck on the wrong date and time, won't sync to my phone and my when i try to reconnect after turning the bluetooth on and off, my phone can no longer find the luxe bluetooth connection.

please help

Moderator Edit: Clarified subject

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‎09-27-2024 09:54

‎09-27-2024 09:54

Hi there, @KellyBebb. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not syncing properly. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they let you know about the issue we're currently experiencing. If you have any questions, please feel free to contact them again. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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‎09-28-2024 08:54

In response to MarreFitbit

‎09-28-2024 08:54

Can you publicly post what “issue” you all are currently experiencing?  I am so over this Luxe device and wanting to switch to Apple or something else. Every day is hit or miss with the syncing of my sleep cycles. It started with your new software a couple years ago. It was great before that. This thing is really just useless to wear. 

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