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My experience with Luxe

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‎09-05-2024 19:44 - last edited on ‎09-28-2024 08:11 by Fitbit Moderator

‎09-05-2024 19:44 - last edited on ‎09-28-2024 08:11 by Fitbit Moderator

I have had a Fitbit since 2016, and it was great!   I am on my second luxe now and I have had nothing but problems.  They seem to have started when Google bought them.  When I charge the luxe, it won’t pair afterwards and I have to call support.  Very frustrating.  Tired of this.  Going to the dark side….

Moderator Edit: Clarified subject and word choice

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‎09-28-2024 09:09

‎09-28-2024 09:09

Hi there @kbglass2011! Welcome to the Fitbit Community! 

Thank you so much for letting us know about this situation you're having with your second Luxe. I'm so sorry to hear that after all these years your Luxe won't sync properly.

Can you please check if you have the most recent version of the Fitbit App? A few days ago we released a new version of the Fitbit app. 

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