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Luxe won't sync unless is restarted

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‎08-12-2021 19:07 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

‎08-12-2021 19:07 - last edited on ‎01-23-2025 12:48 by Fitbit Moderator

Terrible device.  Must be restarted every morning.  This is not what I expected from FitBit 

 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-12-2021 20:20

‎08-12-2021 20:20

Hi @Lkudzy  actually, I do like my Luxe a lot and it works well for me. How are you syncing? Could be a problem with your mobile device causing this to happen.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎08-13-2021 06:29

In response to Odyssey13

‎08-13-2021 06:29

No it’s not the sync.  The “support” team has sent multiple instructions but the sync doesn’t last beyond 24 hours.  Have had fitbits for a decade. This is likely a defective device which by all rights Fitbit should replace.  I have uninstalled the device, the app.  My iPhone is fine but thank you for asking 

Best Answer

‎08-13-2021 17:25 - last edited on ‎05-22-2024 07:01 by Fitbit Moderator

In response to Lkudzy

‎08-13-2021 17:25 - last edited on ‎05-22-2024 07:01 by Fitbit Moderator

@Lkudzy Welcome to the Community Forums. @Odyssey13 Thanks for stopping by to help our member.

@Lkudzy Thanks for your efforts while working on this situation I'm sorry for the experience that you've had with your Luxe and our Support team. I understand how you're feeling as your tracker should be syncing properly. While I don't have access to your case, I've forwarded your posts so they can review your details and provide you with further assistance. While their reply might be delayed due to the current events affecting our operations, rest assured your case is in good hands and they'll get in touch with you soon.

Best Answer