Luxe won't sync with my phone anymore

[KB1122]

After installing the latest Fitbit App update 3 days ago… my phone and iPad no longer recognise my Luxe in Bluetooth. Fortunately I have an older iPad that I didn’t update, so the information syncs across. But it’s very annoying that I can’t get it to work on my iPhone.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @KB1122. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand how you must be feeling. 

If you haven't done so yet, I'd recommend trying the following steps in the order listed:

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Before trying the above, please be aware that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.