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Luxe won't sync

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‎08-02-2022 17:23 - last edited on ‎08-04-2022 10:12 by Fitbit Moderator

‎08-02-2022 17:23 - last edited on ‎08-04-2022 10:12 by Fitbit Moderator

I am trying to sync my lux. It tells me to update it and it never finds the device!!!

 

Moderator Edit: Clarified subject

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‎08-04-2022 10:13 - edited ‎04-02-2024 11:21

‎08-04-2022 10:13 - edited ‎04-02-2024 11:21

Hi there, @Jeanis. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎08-05-2022 19:35

‎08-05-2022 19:35

I have been having issues as well since early this week! I too have contacted customer support. It's been days since I have been able to sync my Luxe and I'm getting frustrated as well.

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‎08-07-2022 17:09 - edited ‎06-28-2023 10:08

In response to SunsetRunner

‎08-07-2022 17:09 - edited ‎06-28-2023 10:08

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post. I understand where your concern is coming from and why you're feeling frustrated. 

Please feel free to reach out to our Support Team once again if you have any further questions or concerns regarding the outcome of your case. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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