Luxe won't sync

[ClareMoon]

It was syncing fine two days ago. The guidance on the app didn't work.  Not that much was available.  I've tried forcing the app to stop and switching Bluetooth off and on. When I try to pair the device,  it says it needs an app. I have an app.

Moderator Edit: Clarified subject

[Jails61049]

Mine is doing the same Clare

[MarreFitbit · Accepted solution]

Hi there, @ClareMoon. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Jails61049 Welcome on board! 

As per the message on the Fitbit device's screen, it seems that your Luxe is asking you to pair it properly. With that being said, I'd suggest doing the following:

• Check if by any chance your phone's Bluetooth shows the Luxe as a connected device. If so, please unpair/remove it.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Setup your Luxe again.
• If there is no connection, restart your Luxe.

If you can't get started with your Luxe, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

[ClareMoon]

Sorted now. Uninstalled and reinstalled from the app. No loss of data.

Sent from Outlook for Android<>

[MarreFitbit]

@ClareMoon Awesome! I'm glad to hear your issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!