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Luxe won't sync

‎10-20-2025 17:50

‎10-20-2025 17:50

My Fitbit Luxe won't sync and the time is off by 5 hours. I have tried restarting it several times but the time on the watch is still 5 hours ahead of real time, other functions such as counting steps are working as usual. I have also tried restarting my phone, a Samsung Galaxy S9+.

Best Answer
5 REPLIES 5

‎10-21-2025 06:41

‎10-21-2025 06:41

Hi @Cat1950 and welcome to the Community. 

I'm sorry to hear that you're having trouble with the time displayed on your Fitbit Luxe wristband.

Therefore, I suggest you follow the advice in this help article:How do I change the time on my Fitbit device?

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎10-21-2025 20:09

In response to MarioSFitbit

‎10-21-2025 20:09

Thanks, I actually had to delete the app and reinstall it to get it to sync with my watch.
Best Answer

‎10-22-2025 05:50

In response to Cat1950

‎10-22-2025 05:50

Hi @Cat1950 and welcome back to the forums. 

I really appreciate your message and feedback regarding the steps you performed in order to solve the issue. 

Let me invite you to visit our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

Best Answer
0 Votes

‎10-29-2025 12:31

‎10-29-2025 12:31

I was having the same problem for several days. I tried all the steps from help re: "my luxe won't sync"but nothing worked.

Then I removed my tracker device (Luxe) from my fitbit app, added it back in (while charging at the same time) and then it worked

Best Answer

‎11-01-2025 08:50

In response to Colleenci

‎11-01-2025 08:50

I was having exactly the same problem (my Luxe wouldn't sync, and it was 5 hours ahead of local time). I tried everything described by other people above, and finally I saw your comment. Thank you very much for it, because I did what you described, and now my Fitbit is syncing and the time is correct again. 

Best Answer
0 Votes