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Luxe won't sync

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‎01-23-2024 08:53 - last edited on ‎01-24-2024 05:08 by Fitbit Moderator

‎01-23-2024 08:53 - last edited on ‎01-24-2024 05:08 by Fitbit Moderator

When  I try to contact Fitbit it keeps saying error occurred.  Try again,  which I have lots of times! Please help! Battery is fully charged 


Moderator Edit: Clarified subject

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1 REPLY 1

‎01-24-2024 05:11

‎01-24-2024 05:11

Hi there, @LynHillier. Welcome to the Fitbit Community Forums. It's sad to hear that your Luxe is not syncing. I'll do my best to help you to sort this out! 

If you haven't done so yet, please follow the tips and recommendations provided here Why won't my Fitbit device sync?

On a side note, I'd like to confirm if by "When  I try to contact Fitbit it keeps saying error occurred" you're referring to the Fitbit app or did you try reaching out to our Support Team? 

Maria | Community Moderator, Fitbit


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