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Luxe won't track my heart rate nor sleep data

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‎06-24-2023 08:54 - last edited on ‎06-24-2023 11:21 by Fitbit Moderator

‎06-24-2023 08:54 - last edited on ‎06-24-2023 11:21 by Fitbit Moderator

The light that flashes on my luxe and takes my heart rate is off and not working. It also will only give me simplified sleep scores. 

Moderator Edit: Clarified subject

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‎06-24-2023 11:24

‎06-24-2023 11:24

Hello there, @Yayagma. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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