Luxe won't track my steps and won't sync

[Fightingweight]

Not recording steps and won’t sync

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Fightingweight  which smartphone do you have and is your app up to date? Is it only recording burned calories? If so, you might need to set it up as a new device on an existing account.

[MarreFitbit · Accepted solution]

Hi there, @Fightingweight. Welcome to the Community Forums. 

To better assist you, would you mind clarifying if the steps are not being show up on your Fitbit app or Luxe? If the steps are not updating to your Fitbit app (along with other data), this might be due to the syncing difficulties. For troubleshooting steps, see Why won't my Fitbit device sync?

On the other hand, if your Luxe itself is not tracking your steps, I'd recommend restarting your Luxe. For instructions, click here. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?