Luxe won't track my steps

[AmberHC]

My Luxe recently stopped tracking my steps. I’ve walked around counting my steps and the counter on the device doesn’t change but one step for every 40 or so. It’s more random than tracking every x number of steps.

I restarted from the device and it didn’t fix the situation.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @AmberHC. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take. For more information, see: How accurate are Fitbit devices?

[AmberHC]

It was fine for the last 6 months. It’s a recent issue. So I don’t think height or hand is the issue, as those haven’t changed. 🙂

Is there anything I can do to fix this?

[MarreFitbit]

@AmberHC I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.