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Luxe won't turn on or charge

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‎10-17-2022 11:28 - last edited on ‎10-17-2022 13:57 by Fitbit Moderator

‎10-17-2022 11:28 - last edited on ‎10-17-2022 13:57 by Fitbit Moderator

Fitbit stopped working about two days ago, won’t charge, won’t turn on, only a year old

 

Moderator Edit: Clarified subject

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‎10-17-2022 13:58 - edited ‎06-24-2023 06:47

‎10-17-2022 13:58 - edited ‎06-24-2023 06:47

Hi there, @Stephanie2024. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-17-2022 13:58 - edited ‎06-24-2023 06:47

‎10-17-2022 13:58 - edited ‎06-24-2023 06:47

Hi there, @Stephanie2024. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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