help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe won't turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-12-2023 13:12 - last edited on ‎09-14-2023 04:10 by Fitbit Moderator

‎09-12-2023 13:12 - last edited on ‎09-14-2023 04:10 by Fitbit Moderator

I have a new fitbit Luxe and I'm on day 14 of using it. It was working perfectly until I just put it on charge (it was at 49% last time it synced)- when I went to check back after about 20 mins, the screen was blank and it won't turn on or respond. 

I've cleaned the sensor, pressed the button on the charger 3 times and waited, tried to charge it on my laptop instead, checked sockets and nothing is working. What are my next steps? Has anyone else fixed this issue?

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎09-14-2023 04:11 - edited ‎09-14-2023 04:12

‎09-14-2023 04:11 - edited ‎09-14-2023 04:12

Hi there, @Helen27129. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe and taking the time to troubleshoot it before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-14-2023 11:20 - edited ‎09-14-2023 11:21

In response to MarreFitbit

‎09-14-2023 11:20 - edited ‎09-14-2023 11:21

I am having the same issue.  I have had my fitbit luxe for about a year now, it was at 11%, I charged it and now I have a blank screen.  I get a white rectangle when I tap it, but it is blank.   I have cleaned the fitbit, and the charger.  I have tried the re-set several times, as instructed per help conversation.   Also, I charged it fully this morning, and now it is already down to 72%.   Also, my phone app keeps updating, so somehow I am still connected even though the fitbit screen is blank.  

I was told this from my online conversation this morning: 

from here, since we have already exhausted all the troubleshooting steps, I suggest monitoring it within the day. And if the same issue still persists, please contact us again using the case number XXXXX050.

Best Answer
0 Votes