Luxe won't turn on

[JanaHana]

My Luxe showed "charged on 53%" . I put it in a charger, the device started charging, but when I came back to it later, it was dead. The screen is black, no response. I tried resetting it several times according to the instructions, it did not help. On the web also no advice. Anyone, please?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @JanaHana. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[raeme_204]

Hi Jana,

Were you able to fix your Luxe? Can you share if it is fixed? I'm having the same problem!

Thank you.

[raeme_204]

Hi there, 

Please help me fix my Luxe? It's been fully charged, but screen is black and won't turn on. 

Thank you!

[JanaHana]

I left my Luxe in the charger, after several hours tried to reset it again (I told myself, just one more time won't hurt), and surprise, surprise - it became alive again. The display showed that it was fully charged, but the time was awkward - as it the Luxe were in a kind of coma (several hours were missed). However, it pretty quickly corrected itself and no data were lost. Just a note, before it went dead, I checked the updates. They were ok, no new ones were needed. Good luck!

[JanaHana]

P.S. Did you try to reset it? There's a flat button on the cord, you press it three times with long pauses between them, and wait a little. It might help.