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Luxe won't turn on

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‎11-19-2022 09:15 - last edited on ‎11-19-2022 12:26 by Fitbit Moderator

‎11-19-2022 09:15 - last edited on ‎11-19-2022 12:26 by Fitbit Moderator

So I just got a luxe watch and I've only used it for 3 days. This morning I put it to charge when suddenly, it shut down and it won't turn on. I tried restarting my phone, clicking the button on the charging cable and it still DIDNT work. Can anyone help me fix this problem? Best Regards, YB4u

 

 

Moderator Edit: Clarified subject

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‎11-19-2022 12:28 - edited ‎06-09-2023 04:00

‎11-19-2022 12:28 - edited ‎06-09-2023 04:00

Hi there, @Yb4u. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎11-19-2022 12:28 - edited ‎06-09-2023 04:00

‎11-19-2022 12:28 - edited ‎06-09-2023 04:00

Hi there, @Yb4u. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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