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Luxe won't turn on

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‎08-16-2022 22:52 - last edited on ‎08-18-2022 10:50 by Fitbit Moderator

‎08-16-2022 22:52 - last edited on ‎08-18-2022 10:50 by Fitbit Moderator

my bracelet doesn't light up anymore but shows 55% battery on my phone since july 6th. i put it on charge and press the button at the end of the charger several times.

 

Moderator Edit: Clarified subject

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‎08-18-2022 10:51 - edited ‎08-14-2023 10:19

‎08-18-2022 10:51 - edited ‎08-14-2023 10:19

Hi there, @Ladyjm. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-18-2022 10:51 - edited ‎08-14-2023 10:19

‎08-18-2022 10:51 - edited ‎08-14-2023 10:19

Hi there, @Ladyjm. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

As a first approach, I'd recommend restarting your Luxe. For more information, see How do I restart my Fitbit device?. Afterwards, please try charging your Luxe and see how it goes. 

If the issue persists, please see Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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