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Luxe won't turn on

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‎08-18-2022 05:01 - last edited on ‎08-18-2022 10:43 by Fitbit Moderator

‎08-18-2022 05:01 - last edited on ‎08-18-2022 10:43 by Fitbit Moderator

My Fitbit luxe won’t turn on. I woke this am to charge it but it won’t connect or turn on. It’s only a few months old. My app says it’s at 55%. I Google troubleshooting. It said to restart in the settings but there is no restart to hit.

please HELP!!!!

 

 

Moderator Edit: Clarified subject

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‎08-18-2022 10:44 - edited ‎08-14-2023 10:20

In response to SteveH

‎08-18-2022 10:44 - edited ‎08-14-2023 10:20

Hi there, @ShariK70. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To restart your Luxe, please follow @SteveH's directions. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-18-2022 05:51

‎08-18-2022 05:51

Here's how to restart the Luxe:

 

luxerestart.png

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‎08-18-2022 10:44 - edited ‎08-14-2023 10:20

In response to SteveH

‎08-18-2022 10:44 - edited ‎08-14-2023 10:20

Hi there, @ShariK70. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. I understand where your concern is coming from. 

To restart your Luxe, please follow @SteveH's directions. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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