Luxe won't turn on

[Luxedoesntwork]

My wife's Luxe has stopped working whilst we were on holiday. We started to recharge it when it was at 35%, two hours later it was at 2%. 

Managed to charge it today and then tried to sync it to get time and date correct. Wouldn't sync, and has now stopped working again

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Luxedoesntwork. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your wife's Luxe before reaching out. 

If the Fitbit Luxe is not syncing, please see Why won't my Fitbit device sync? 

In case the Luxe isn't turning on again, please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[luxeissues]

I am having the same issues, repeatedly. In fact, almost every time I charge my Luxe. So far, the three tap reset has worked — although this morning it took five tries. The most inconvenient thing is that the luxe goes back to 0% charge even if I had started the recharge at 70% Fitbit, can you please advise if this is what I can expect for the life of this product or if you might replace it as a “lemon”?

[Luxedoesntwork]

I spent quite some time on chat with Fitbit and they agreed it was faulty and they would replace it.

However, we have received today a refurbished unit. I would expect a brand new replacement. 

We will now take it back to John Lewis and ask for our money back. Appalling service.