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Luxe won't turn on

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-04-2023 10:09 - last edited on ‎09-05-2023 03:57 by Fitbit Moderator

‎09-04-2023 10:09 - last edited on ‎09-05-2023 03:57 by Fitbit Moderator

My luxe drained off, have charged but the screen is not lighting up. Have used the button on the flat end of the charger,  nothing. It is syncing

Moderator Edit: Clarified subject

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2 REPLIES 2

‎09-05-2023 03:58

‎09-05-2023 03:58

Hello there, @Spinkygal_2023. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Best Answer

‎09-05-2023 04:02

In response to MarreFitbit

‎09-05-2023 04:02

Hi yes, CS did respond. There is nothing that can be done neither is warranty applicable. Have only had the device for 14 months, did not expect this. 

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