Luxe won't update

[g_venegas28]

I’ve done all the recommended things, turning Bluetooth on/off, restarting the luxe, restarting my phone, having my phone and luxe touching during the update, unpairing the pairing, letting the battery die all the way, charging both devices all the way and during.. literally everything it’s still not working.. what do I do, and please don’t suggest any variations of the above because I’ve done it..

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @g_venegas28. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Luxe is still not updating. I will do my best to help you with this! 

To better assist you, please confirm whether you've tried all troubleshooting steps provided here Why can't I update my Fitbit device? 

If you've but to no avail, I'd recommend performing a factory reset on your Luxe. Important: Take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc. 

With the above being said, to proceed with the factory reset please do the following:

1. Swipe down from the clock screen to find the Settings app.
2. On your Fitbit device, open the Settings app > Device Info > Clear User Data

Now, please try to update your Luxe. Let me know how it goes!