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MobileTrack and Fitbit Luxe

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‎11-11-2022 18:35 - last edited on ‎11-12-2022 09:23 by Fitbit Moderator

‎11-11-2022 18:35 - last edited on ‎11-12-2022 09:23 by Fitbit Moderator

Getting notifications on Samsung S21+ saying Mobile Track not counting steps, but luxe seems to be working although triple step count one day

 

 

Moderator Edit: Clarified subject

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‎11-12-2022 09:24

‎11-12-2022 09:24

Hi there, @Epas. Welcome to the Community Forums. Thanks for the details provided in your post. 

 

Please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

 

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-12-2022 09:24

‎11-12-2022 09:24

Hi there, @Epas. Welcome to the Community Forums. Thanks for the details provided in your post. 

 

Please know that since you're an Android user you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

 

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up the Fitbit device and get back on track. For instructions, see How do I set up my Fitbit device? 

 

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎11-12-2022 09:27

In response to MarreFitbit

‎11-12-2022 09:27

Thanks
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