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Luxe screen has developed horizontal lines

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‎09-22-2022 09:19 - last edited on ‎09-24-2022 08:22 by Fitbit Moderator

‎09-22-2022 09:19 - last edited on ‎09-24-2022 08:22 by Fitbit Moderator

My Fitbit has recently started showing horizontal lines on the screen, and it is now unresponsive. I have had it for almost three weeks. Has anyone else experienced anything similar, and did you manage to get it fixed? Thank you.

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎09-24-2022 08:23

‎09-24-2022 08:23

Hi there, @Eleone286. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


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‎11-12-2022 04:21

In response to MarreFitbit

‎11-12-2022 04:21

My Luxe has also developed these horizontal lines I have tried to restart numerous times but it will not restart. I have tried to contact Help but cannot get through. My Luxe is only a month old. Please can you help. Lynnette

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‎11-12-2022 05:36

In response to Lynnette3

‎11-12-2022 05:36

Phone call was the only way I got through.  Service is terrible but a month and a half later I finally got a replacement.  Had to follow up constantly. Sorry to have to say good luck.

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‎11-12-2022 06:36

In response to JNOVAZ

‎11-12-2022 06:36

Thanks, I will keep trying. Glad you got a result eventually!

Sent from my iPad
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