help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Luxe screen has developed horizontal lines

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2022 09:19 - last edited on ‎09-24-2022 08:22 by Fitbit Moderator

‎09-22-2022 09:19 - last edited on ‎09-24-2022 08:22 by Fitbit Moderator

My Fitbit has recently started showing horizontal lines on the screen, and it is now unresponsive. I have had it for almost three weeks. Has anyone else experienced anything similar, and did you manage to get it fixed? Thank you.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
4 REPLIES 4

‎09-24-2022 08:23

‎09-24-2022 08:23

Hi there, @Eleone286. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. I understand where your concern is coming from. 

 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

 

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎11-12-2022 04:21

In response to MarreFitbit

‎11-12-2022 04:21

My Luxe has also developed these horizontal lines I have tried to restart numerous times but it will not restart. I have tried to contact Help but cannot get through. My Luxe is only a month old. Please can you help. Lynnette

Best Answer
0 Votes

‎11-12-2022 05:36

In response to Lynnette3

‎11-12-2022 05:36

Phone call was the only way I got through.  Service is terrible but a month and a half later I finally got a replacement.  Had to follow up constantly. Sorry to have to say good luck.

Best Answer
0 Votes

‎11-12-2022 06:36

In response to JNOVAZ

‎11-12-2022 06:36

Thanks, I will keep trying. Glad you got a result eventually!

Sent from my iPad
Best Answer