My Luxe touch screen is not working properly

[cgonza11]

I got my Luxe less than a month ago and I am having the hardest time with it recognizing my touch! I have to tap on it several times before I can get anything to happen. When I do get it going, it still seems like I have to scroll very carefully to not have it turn off again. Any advice is appreciated!

Moderator edit: updated subject for clarity

[Patmuzzy]

Thank you. Then I’ll order a replacement. 

[AndreaFitbit · Accepted solution]

Thank you for sharing your experience and troubleshooting. If you are having issues with your Luxe display, let’s try a restart with the following steps: 

• Connect your device to the charging cable. 
• Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears. For more information please see How do I restart my Fitbit device?

[CabotMama]

I had a similar problem on my Charge 3, tried Fitbit's troubleshooting, and eventually Fitbit admitted it needed to be replaced.  Now my Charge 3 screen is growing too dim to be readable.  I'm considering replacing it with a Luxe.  Before I spend $130 on a fitness tracker/watch, I wanted to know if your problem was resolved.  Thanks!

[Patmuzzy]

They sent me a replacement which is working fine . Hope this helps ?😊

Sent from Outlook for iOS<>

[Linisar]

Hi, sorry to hear you’ve had problems. Yes my problem was resolved by having had my previous FitBit Luxe replaced. To be honest I haven’t worn the new one as regularly so I don’t feel that my response as to whether the new one has remained trouble free is sufficient enough to influence any purchase you might decide to make. I’m sorry I cannot be more helpful. I wish you the best with whatever you choose to do 🙂

[Wingerr]

Is the Inspire HR not prone to all the black display problems the other models have?