New Luxe Not Receiving Text Notifications

[Jam41]

I just purchased a Luxe. I have an iPhone. So far I am happy with the Luxe but cannot get my text message notification to work. I have done everything I can find and it is still not working. It will receive phone call notifications, TeamSnap, and Facebook messenger but not messages.

Re-paired to blue tooth

Uninstalled and reinstalled app

Restarted both phone and Luxe

Set up notification in both iPhone and luxe as stated in forums and manual

Turned on banner to permanent in Messages on my phone.

Thank you,

Jamie

[Odyssey13]

Hi @Jam41  just to be sure you've done everything, read this - click - article about notifications. Your phone has to be a minimum of Android 8 or iOS 12. 

[Jam41]

Thankyou, I have already been through and done all that. I did update my phone earlier today thinking that might be it but it is not. Like I said all notifications from FB messenger, whats app,teamsnap are all coming through except for text messages. So wierd

[Odyssey13]

See if customer support can help you. The chat option is said to be fastest and it's available when someone is there.

https://myhelp.fitbit.com/s/support?language=en_US 

[Jam41]

OMG I just went through it one more time just in case I missed something - I had my text messages show preview to off - (even though all my notifications were set to on and my phone gets the notification) so now it works!!! Thank you.

[Odyssey13]

Wonderful news @Jam41 and thanks for letting us know.

[jwalder]

I can't get it to work either. I have done all of these steps. Call notifications work fine, but texts do not. I'm about to return this stupid thing, I'm so beyond frustrated.

Google, get your software engineers to fix this!

[Odyssey13]

Hi @jwalder  sometimes it is easy to skip a step and not realize it. It can also be the phone's operating system or the app version causing a problem. Try the steps listed in my link above and see if you can't get the notifications.