Not getting sleep score on Luxe

[sad2]

Not getting sleep score on luxe

Moderator edit: updated subject for clarity

[Jrdubyakc]

Are you not seeing the score in either the app or the device itself?  Have you ever seen a score or is this a new issue?

Sleep scores won’t calculate if 1) you slept in a position that prevented your device from getting a consistent heart-rate reading (should be about 2-3 finger widths above your wrist bone); 2) you used the”begin sleep” option in the app (instead of simply wearing your device to bed); 3) slept for less than 3 hours; or 4) if you have a critically low battery.

If all those factors are met and you still aren’t getting them, I have seen people have luck with logging out and back into their account. Also make sure you have the latest version of the app. There are other troubleshooting steps - let us know if need further help. 

[sad2]

Thank you so much for your response. I did get sleep scores for 4 nights when I first got Luxe then nothing for the past 5 nights. I have done everything you suggested with no luck. Other suggestions?

Sent from my iPhone

[rckymtnmom]

I also am getting inconsistent sleep scores . My luxe will register 2-3 hours and then nothing rest of night . Much less consistent than my Inspire 2 was . 

Moderator edit: format

[sad2]

Tried all suggestions.  Still not getting sleep score. ☹️

[EdsonFitbit]

Welcome to the Fitbit Community, @sad2 @rckymtnmom.

Thank you for informing us about the difficulties you experienced with your Fitbit Luxe and for the troubleshooting steps you’ve performed.

In this case, please turn heart-rate sensor off and back on. You can find instructions on how to navigate your Tracker here.

In addition, you can perform a restart by following these steps.

If you followed our recommendations without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Thanks for your support, @Jrdubyakc.

Have a nice day.