Notifications are not coming through my Luxe

[Unique_11]

Luxe won’t show notifications, tried everything and still nothing 

Moderator Edit: Clarified subject

[NellyG]

Hi @Unique_11  Try THIS Help Article on notification problems

[MarreFitbit]

Hi there, @Unique_11. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Luxe before reaching out. @NellyG Thanks for your help. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track soon. 

[SusieQ33]

My Kuxe quit sending notifications, text and calls, after an update was pushed out a couple of weeks ago. Did you get this problem fixed? Did it quit working after the update?

[MarreFitbit · Accepted solution]

Hi there, @SusieQ33. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Luxe. 

If you haven't done so yet, please follow the tips and recommendations provided here Why are notifications delayed or missing?

[SusieQ33]

The update was done to my Fitbit directly not to my phone. What would have changed my Fitbit that was in the update?Sent via the Samsung Galaxy Z Fold3 5G, an AT&T 5G smartphone